Which freight company does LEAP PetCare use to ship my order?

LEAP PetCare currently uses Australia Post prepaid satchels to deliver most orders (up to 5kg) nationwide around Australia. The satchel size is automatically selected at checkout based on the items included in the order. Customers are able to choose between standard or express service. If you would like to sign for your package please contact LEAP PetCare directly and for a small additional charge we can organise this with Australia Post.


How much will it cost to ship my order?

The cost of shipping within Australia is automatically calculated at the checkout based on the size and weight of the package(s). Packages up to 5kg can be shipped.


How do I track the shipping status of my order?

When your order is fulfilled by LEAP PetCare we will send you an email containing a link and tracking number to enable you to track the shipping status of your satchel.


What delivery address should I use?

If you enter your home address as the delivery address, please ensure that there is a safe place for Australia Post to leave the package if you are not home. Alternatively, please consider if there is another suitable delivery address, such as a parcel locker, or a business address where someone that you trust will be available to receive the parcel during business hours.

We recommend that you keep up to date with the shipping status of your order, so that you know what day your package is likely to arrive (see FAQ: How do I track the shipping status of my order?).


How long will delivery of my order take?

LEAP PetCare will endeavour to ship out web orders the next business day (subject to stock availability). You will be notified of your parcel tracking number by email, once your order has been fulfilled and is ready to ship. For details on how you can track your order see the above FAQ: How do I track the shipping status of my order?


How do I provide LEAP PetCare with my feedback?

The team at LEAP PetCare is keen to receive any feedback from our customers and visitors to our website. Please contact us via email at: custservice@leappetcare.com.au